If you have access to the contracts, you should see them in the Service Contract Center. www.cisco.com/scc (outdated link, but it is transmitted). Go after you sign in to your Cisco TAC account. I waited a while for this stuff, so I thought I`d share it. Cisco now lets you search for SmartNet information as well as EOS/EOL information, based on the serial number now with its Device Coverage Checker tool. It even allows you to download a CSV. I had a list of about 500 devices and it gave me my results in less than a minute. To access the Device Coverage Checker tool, click on the Device Coverage Checker link on the Cisco Tools resources page. We`re sorry, very frustrated with cisco all the faulty links can`t find assistance is without suspecting the utility called Cisco Service Contract Center. You may need to request access.
It is available if you have Smartnet. www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/Contract_End_User_Training/Requesting_Access_To_Contracts.pdf devices loaded with SNTC are not automatically loaded into the “My Devices” tool. They`re separate tools. If you want to enter a single serial number and check the status of the contract, it is faster to use my devices. If you have the right access Cisco.com, you can use the device`s coverage check tool. Edit: ok, what are these things CWay and who do I need jabber to access? cway.cisco.com/ My Devices is a very easy-to-use tool that lets you quickly check the status of your Cisco devices. In short, to add a device, click “Add the Device” on the page “My Device Summary” or click the sign. Cisco TAC is unable to manage customer-level contracts or accounts related to a Cisco Connection On-Line (CCO) ID. Sometimes you will need to verify and update information related to your CCO ID, account, contract or services and appliances related to a customer contract. A list of your service contracts can be found on the Cisco Commerce – Software Subscriptions and Sevices (CCW-R) website. Guided assistance for the use of CCW-R: Cisco Commerce – Software Subscriptions and Services (CCW – R) Quick Reference Guide or, if you have a contract with Cisco but do not know the service contract or the number of your contract, please contact your service sales agent or web-help@cisco.com by email.
Please include your company name, location, phone number, email address and other important contact information and request information about the contract or registration number to use for your registration Cisco.com. Select the “Additional Access” tab. Enter the service contract number (s) in the area provided and click the “Send” button – You will receive an email notification that the service contract contracts have been entered into.